Dear Customer,

we would like to inform you that your personal data will be processed in compliance with the EU Regulation 679/2016 in order to allow you to use the video support service dedicated to the resolution of problems / malfunctions on our products. The legal basis for the processing is the implementation of pre-contractual measures.

 The personal data that we will deal with are those strictly necessary to allow you to use the service: name, surname, telephone number, email. The company responsible for providing the service is named SightCall, which acts as Data Processor.

For any information on the processing of your personal data, please contact our DPO at the PrivacyDPO@lavazza.com. Finally, we inform you that the video support service is not recorded.