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We can help you with your coffee choices, product inquiries and online purchases.

We can help you with your coffee choices, product inquiries and online purchases.

Frequently Asked Questions

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Coffee Machines > Frequently Asked Questions

Frequently Asked Questions

How can I descale?

Since the descaling steps are different depending on the machine model, we invite you to see the user manuals on following Machine Page:





Jolie & Milk 

What should I do when I turn the machine on for the first time?

  • Remove and rinse the water tank.
  • Fill the water tank up to the MAX level, using only fresh, still drinking water.
  • Refit the tank.
  • Plug the power cord into a power outlet socket.
  • Press the on/brew switch to turn on the machine.
  • Wait until the machine has completed the heating cycle. The machine is ready when the on/brew switch lights up with a steady light.
  • Before brewing coffee, run at least one water tank of water through the appliance, without any capsules in the machine.
  • Now you're ready to taste your blends using the capsules. Enjoy your coffee!

Can I have a warranty for my Lavazza coffee machine?

All of Lavazza's A Modo Mio coffee machines come with a certain period of warranty according local regulamentation. From the moment of purchase your Lavazza A Modo Mio coffee machine's warranty will immediately begin. The warranty can not be postphoned to activate at a later date.

What is descaling, why and how often do I need to do it?

Limescale formation is a normal occurrence when using your coffee machine and will result in reduced water flow or cold coffee. For this reason, you will need to descale the machine every three months or so, and in any case everytime the descaling light on the appliance is switched on (for machine models equipped with descaling alert). If you live in an area where hard water is prevalent, then the descaling maybe required to be completed more frequently. Lavazza assumes no responsibility for damage to the machine resulting from failure to descale.

To complete the descaling process, use a non-toxic and/or non-harmful type of descaling product for coffee machines, commonly available on the market.

Do not drink the descaling solution and liquids that have run through the machine until the cycle is complete.

Never use vinegar as a descaling agent.

What instructions do I need to follow when I use the appliance?

  • Use only Lavazza A Modo Mio or compatible capsules.
  • Always place the machine on a flat, even surface.
  • Only use cold, still, drinking water to fill the water tank; never use milk or other liquids.
  • The appliance and accessories may become hot during operation. Only use the designated lever and allow the appliance to cool down before cleaning or storing.
  • The appliance and accessories may become hot during operation. Only use the designated lever and allow the appliance to cool down before cleaning or storing.
  • Do not keep the machine at a temperature below 5 ° C as frost could damage it. Do not use the coffee machine outdoors.
  • Do not make technical modifications to the appliance.
  • Do not touch the hot parts immediately after use of the appliance. When brewing coffee or milk, pay attention to any splashes of hot liquid. 
  • Before cleaning the machine, it is essential to unplug the power cord from the power outlet socket and wait for the machine to cool down. Do not dip the machine in water. Only wash in water the parts as stated in the manual.

What are the most common mistakes? What should I not do?

  • Do not let the power cable come into contact with the hot parts of the appliance
  • Never leave the appliance unattended when it is connected to the mains
  • Do not immerse the appliance in water or other liquids
  • Do not exceed the maximum filling volume indicated on the appliance
  • Do not use the appliance if the water tank has not been filled
  • Do not use the same capsule more than once
  • Only use official Lavazza A Modo Mio capsules in the appliance 
  • Do not use the appliance outdoors
  • Only insert Lavazza A Modo Mio capsules or capsules compatible with Lavazza A Modo Mio System into the capsule compartment. Do not place your fingers or any other objects in the capsule compartment
  • In the event of breakdowns immediately disconnect the plug from the socket. Do not operate a faulty machine
  • Only Lavazza authorized service centers can carry out interventions and repairs
  • In the event of repairs not carried out by authorized Lavazza centers, no liability is accepted for any damage

Coffee Machines > Jolie Plus Evo

Jolie Plus Evo

The plastic used for the Jolie Plus Evo is recycled and reaches up to 40% recycled plastic, depending on the model. Why is there this variablity in eecycled plastic content?

Since the total amount of plastic varies by model, also the percentage of recycled plastic is different compared to the overall amount of plastic materials.  All colours and materials are food safety contact certified.

Which is the % of recycled plastic in each model?

Jolie Evo 36% - Jolie Plus Evo 40% - Jolie&Milk Evo 33%

Whic parts of the machine are made of recycled plastic?

Most of the aesthetic parts of the machine are made of recycled plastic; then we have the internal supporting structure, the capsule drawer and the base of the milkfrother ( fpor Jolie&Milk Evo)

Why is the machine not made of 100% recycled plastic?

Some machine components cannot be manufactured with recycled plastic, due to their technical and functional characteristics.

Being the machine compesed by recycled plastic, where I have to dispose it at the end of its life?

If the machine is no longer repairable, it must be delivered to the appropriate centres for the specific disposal of electrical and electronic waste. The specific waste symbols on the appliance or its packaging indicate that the product must be collected separately at the end of its useful life.

Which are the area where the Jolie Plus Evo is more sustainable compared to the previous model?

- Recycled plastic up to 40%
- Improved energy performance (off-mode has been reduced from 9 minutes to 2 minutes)
- Outer carton : 100% recyclable in all its components; oter carton produced with 83% of recycled paper

Which is the origin of the recycled plastic composing Joilie Evo machines?

Lavazza relies on the collaboration of third-party suppliers of raw materials, which continuously transform plastic waste,  managing the sustainable integrated cycle of plastics.

Which are the differences compared to the previous Jolie range in terms of functionality?

About functionaluty and way of usage, all the features are unchanged compared to the previous Jolie range. Lavazza improved energy performance (off-mode has been reduced from 9 minutes to 2 minutes)

What preparations can be made with Jolie Plus Evo Range?

Jolie Evo

Jolie Evo allows you to prepare espresso, short and long coffee. The machine is free dose: once you press the power button you can customize the coffee dose.

Jolie Plus Evo

Jolie Plus Evo allows you to prepare espresso and long cofee. The machine is equipped with the pre-set dose, having two buttons dedicated to  two different types of preparation. It’s possible to customize the coffee dose setting the two buttons. 

Jolie&Milk Evo

Jolie&Milk Evo allows you to prepare espresso and long coffee. About coffee, the machine is equipped with the pre-set dose, having two buttons dedicated to  two different types of preparation. It’s possible to customize the coffee dose setting the two buttons.  

Since the milkfrother is integrated in the machine, also milk-based beverages are allowed.                             ---------------------------------------------------------------------------------------------------------------                           

A MODO MIO SYstem is providing the best in-cup result thanks to A Modo Mio original capsules, with different coffee blends, and gingseng, too.

What are the removable parts of the machine?

Water tank, capsule tray, and the cup rack.
All removable spareparts can be dishwasher.

Which colors are composing the range?

Jolie Evo (color availability depends on the different Countires)

-white, sage green, sky grey, red, black 

Jolie Plus Evo (color availability depends on the different Countires)

-white matte

Jolie&Milk Evo  (color availability depends on the different Countires)

-white, black


What is Lavazza Training Center & how does it work?

Get more details at this link! At present, the training activities promoted by our Training Centre are reserved to professionals who use Lavazza products intended for restaurants and bars. If you already are a Lavazza customer, kindly let us have your personal data (company name, your name and surname, city and province of residence, telephone number, VAT number) through the B2B contact form link, so that a Lavazza representative can contact you and provide you with detailed information. However, we plan to extend access to our courses to our consumers: keep following us to stay up-to-date on our activities!

What does Lavazza for sustainability?

The sustainability strategy of the Lavazza Group is outlined in our Sustainability Manifesto “A Goal in Every Cup”, a policy statement inspired by the strong sense of corporate responsibility that the company has always felt toward the communities where it operates. Also check our Sustainability Balance is the main tool that we use to communicate the annual results of our efforts in the field of sustainability.

What is Lavazza Foundation?

The Giuseppe and Pericle Lavazza Foundation NPO, established in 2004, promotes and carries out economic, social and environmental sustainability projects in favour of coffee producing communities the world over. The primary aim of the Lavazza Foundation is to help coffee producers improve the yield and quality of their products, through training on good farming practices and by fostering the development of their entrepreneurial skills. For further information we invite you to consult the relevant section of the Lavazza website.

How to become a Lavazza supplier?

Find out how to become one of our suppliers at this link.

How to work with us at Lavazza?

Join Lavazza and grow with us. Check the currently open positions at this link.

I have a commercial request, how should I get in touch with you?

Please submit your request here.

Industrial Compost > Coffee Taste and Storage Conditions

Frequent questions

In comparison with non compostable/traditionals Capsules, is the taste going to change?

Taste never changes: the new Lavazza BLUE Compostable Capsules are the perfect solution in order to taste your favourite espresso without compromise in terms of quality, combining excellence, sustainability and innovation, that are the drivers of our business model.

Is the in-cup profile consistent in time? For how long?

Yes it is;  the unique in-cup profile of our blends is guaranteed in Lavazza BLUE Compostable Capsules thanks to the self protection technology that creates a barrier against oxygen and helps to preserve the aroma of coffee,  its quality and ensures an excellent tasting experience for all 14 months of shelf life.

Which is Lavazza BLUE Compostable Capsules shelf life, once the pack has been opened?

Shelf life is indicated on the outer pack, and it does not change once the box is opened since the Compostable BLUE capsule is self protected.

Are there any particular storage conditions for Lavazza BLUE Compostable Capsules?

It is recommended to store them in cool and dry place.

Industrial Compost > Industrial Compostability

Frequent questions

How does the industrial composting plant work?

Industrial composting plants process organic waste under controlled conditions, producing compost, that is a good soil fertilizer.

If local Authorities do not provide guidelines for the collection of organic waste, how should Lavazza BLUE Compostable Capsules be disposed?

Customer must always check the local regulations about waste delivery. In case the separate collection of organic waste is not available, Lavazza BLUE Compostable Capsule must be thrown in the undifferentiated waste.

What material the Lavazza BLUE Compostable Capsules are made of?

The body is made of a compostable bio-plastic, while the upper part (lid) is made of a multi-layer material, compostable as well.

How long does it take before Lavazza BLUE Compostable Capsules become compost?

Lavazza BLUE Compostable Capsules become compost in maximum 180 days, if correctly industrially composted. The whole process can be faster, depending on the characteristics of the industrial composting plant.

Industrial Compost > EU Standard and Certification

Frequent questions

Why do the EN 13432 standard stands for?

The EU standard specifies how the complete biodegradation of a package must be demonstrated. This proof must be provided for all components of the packaging (e.g. labels, inks, adhesives). Only products that can be shown to comply with the EN 13432 standard may be labelled with the protected markings. 

Which Certification do the Lavazza Compostable Capsules have?

They have TUV AUSTRIA OK INDUSTIRAL COMPOST certification, in accordance to EN-13432 standard.

Why is TÜV Austria the certifying body?

At the European level, TÜV Austria is specialised in certifications for compostability and is one of the best organisations in this field.

What does the EN 13432 standard say?

The European Norm about compostability of packaging (EN 13432) requires (besides a clear and detailed description of the product) 4 tests:

test on biodegradation (chemical break down of the polymer of fibres)

test on disintegration (physically falling apart of the product in small fragments)

test on ecotoxicity (test if the composted product does not exert any negative effect on plants)

test on heavy metals content

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